The number of minutes that have passed between the patient’s arrival and being placed in a patient care area is the best indicator of your ED’s front end processes. That said, the average ED has a hard time getting this number under an hour. The “excellent” threshold is less than 30 minutes with the best EDs at about 10 minutes. ![]() Meet this expectation and you will satisfy most patients, the administration, and provide high quality care. We need to find out who is sick in the least amount of time. ![]() The number of minutes from patient arrival to seeing a doctor or a mid level provider is the number one concern for patients and may be the best driver for excellent patient care. Here are some of the top benchmarks that should matter to emergency physicians. They can help you move beyond reactive evaluation related to a complaint, a poor patient satisfaction score or a suit, when you might not focus on the best things for improvement. Why should we care about benchmarks? They are a way to be proactive in evaluating and improving your practice before you get criticized, fired, or have your compensation reduced. Become a student of your ED’s stats and move from being a reactive to a proactive problem solver
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